Privacy Policy — Wafeeq Mobile App

1. Who we are

Wafeeq
Email: [email protected]
Website: https://wafeeq.com

For any privacy question or request, email us at the address above. We aim to respond within 30 days.

2. Information we collect

2.1 Information you give us

If you register as an educator or trainer, we additionally collect the professional details you submit in the registration form, such as qualifications and experience.

2.2 Camera and photos

• Camera. The App uses your device camera for sign language practice and for taking a profile picture. Camera images used for sign practice are processed on your device for the exercise you are doing. We do not use your camera in the background, and we do not access it unless you open a feature that needs it.
• Photo library. If you choose to upload a profile picture or a course image, the App asks permission to access your photos. We only access the specific image you select.

You may refuse or later revoke camera and photo permission in your device settings. The rest of the App will continue to work.

2.3 Information collected automatically

• Device type, operating system and app version
• Approximate usage data (which lessons or courses you open, your progress and streaks)
• Crash and error diagnostics, so we can fix problems
• IP address, used for security and to keep your session valid

2.4 Sign in with Google and Sign in with Apple

If you sign in using Google or Apple, we receive your name and email address from that provider so we can create your account. We do not receive your Google or Apple password. If you use Apple's "Hide My Email" option, we receive only the private relay address Apple generates.

2.5 Notifications

If you allow notifications, we store a device push token so we can send you reminders about lessons and updates about your account. You can turn notifications off at any time in your device settings.

2.6 Payments

Wafeeq does not collect or store your card details. If you make a sponsorship or donation, payment is handled by PayPal, and your card information goes directly to PayPal under their own privacy policy. We receive only a confirmation that a payment succeeded, along with the amount.

3. How we use your information

We use the information described above only to:

• Create and secure your account
• Deliver lessons, courses and practice exercises
• Save and display your learning progress
• Show content in your chosen language
• Send notifications you have agreed to receive
• Respond to your support requests
• Detect fraud and abuse, and keep the service safe
• Fix bugs and improve the App

We do not sell your personal information. We do not share it with advertisers. The App does not show third-party advertising.

4. Children's privacy

Wafeeq is intended for users aged 13 and over, and we do not knowingly collect personal information from children under 13. Younger learners are welcome to use Wafeeq under the supervision of a parent, guardian or educator, through that adult's account.

We take this seriously and apply the following rules:

• We collect only the minimum information needed to use the App.
• We do not show behavioural or personalised advertising to any user.
• We do not sell or share young people's personal information for advertising.
• We do not knowingly build advertising profiles of minors.
• Payment and sponsorship features are intended for adults.

Parents and guardians: if you believe your child has created an account and you would like it reviewed, corrected or deleted, email [email protected] and we will act on your request. We may ask for information confirming you are the parent or guardian before making changes.

Where the law requires verifiable parental consent for children below a certain age, we will obtain that consent or restrict the account until it is provided.

5. Who we share information with

We share information only with service providers who help us operate the App, and only to the extent they need it:

We may also disclose information if we are legally required to do so, or to protect the rights and safety of our users.

If Wafeeq is ever involved in a merger or acquisition, we will notify you before your information becomes subject to a different privacy policy.

6. How long we keep your information

We keep your account information for as long as your account is active. If you delete your account, we delete your personal information within 30 days, except where we are legally required to keep records (for example, financial records relating to a donation).

7. Your rights and choices

You can, at any time:

• See and edit your profile information inside the App
• Turn off camera, photo or notification permissions in your device settings
• Request a copy of the personal information we hold about you
• Request deletion of your account and personal information
• Withdraw consent where we rely on your consent

To make any of these requests, email [email protected].

How to delete your account

Email [email protected] from the address on your account with the subject "Delete my account". We will confirm and complete the deletion within 30 days.

8. How we protect your information

Data sent between the App and our servers is encrypted using HTTPS. Passwords are stored in hashed form and are never readable by our team. Access to production systems is limited to authorised personnel.

No online service can promise perfect security, but we work to protect your information and will notify affected users if a breach occurs that puts their data at risk.

9. International transfers

Our servers may be located outside your country. Where we transfer personal information across borders, we take steps to ensure it remains protected to the standard described in this policy.

10. Changes to this policy

If we make a significant change to this policy, we will update the date at the top and notify you in the App or by email before the change takes effect.

11. Contact us

Questions, requests or complaints:

Email: [email protected]
Website: https://wafeeq.com